Ryan den Rooijen

Now Chief Ecommerce Officer; formerly Chief Data Officer.

The Prisoner's Dilemma as a Solution for Office Politics Members Public

The Prisoner's Dilemma is a situation in which two parties need to choose whether to cooperate. If both of them choose to work together the outcome is significantly better than if they choose not to. However, if one party cooperates while the other does not, the selfish party receives the

Ryan den Rooijen
Ryan den Rooijen

On Leadership Teams, Feedback, and Coaching Members Public

Many executive teams do not perform anywhere near as well as they could. In particular, while all the members might be individually competent, they fail to become more than the sum of their parts  – they are stuck in Tuckman's forming stage. Ideally, a CFO is not just a CFO, but

Ryan den Rooijen
Ryan den Rooijen

Do Not Confuse Limited Resources & Bad Leadership Members Public

Airports. Few places share its ability to make or break your holiday experience. Anyone who doubted this will have been rudely disabused of that notion during the travel chaos last summer. Given I am the glass-half-full type, suffering through Miami airport at least provided me with inspiration for this post.

Ryan den Rooijen
Ryan den Rooijen

What a Road Trip by EV Taught Me About Digital Transformation Members Public

This July, my wife and I attended a wedding in rural Sweden. Instead of the direct route from Stockholm to the venue, we decided to turn this into a week-long road trip covering almost 3000 km, by EV! From Stockholm to Åre, through to Kristiansund and down the coast past

Ryan den Rooijen
Ryan den Rooijen

Ecommerce No Longer Means Easy Money Members Public

The last two years have seen a significant focus on building ecommerce capabilities, particularly in retail. Firstly, COVID-imposed lockdowns left it one of few viable channels to exploit. Secondly, consumers exposed to the convenience of ecommerce expected continuation of service once lockdowns eased. Finally, as more organisation launched their ecommerce

Ryan den Rooijen
Ryan den Rooijen

Subjectivity vs. Scale: An Ecommerce Challenge Members Public

Everyone likes to feel special. Growing up we are even told we are unique. While this mantra can be a great way to build self-esteem, it can be counterproductive when building an ecommerce business. It can lead you to believe that everything needs to be bespoke or customised, for fear

Ryan den Rooijen
Ryan den Rooijen

Data-driven Commercial Leadership: One Year In Members Public

While I find it hard to believe, I am now more than a year into my Chief Ecommerce Officer role! As they say, time flies when you are having fun, or at least when you have ambitious top-line targets to hit. At the same time, when I consider how much

Ryan den Rooijen
Ryan den Rooijen

Arguing about Revenue Again? Welcome to the Output Trap Members Public

If you are someone who is interested in data, lucky you! You live in a wonderful time; a time when wondering about hourly reporting and statistical significance no longer makes you a target for sitcom ridicule [https://qstar.ai/the-one-where-friends-least-popular-character-ended-up-with-the-sexiest-job-of-the-21st-century/] . While not all data and tools have been democratised, at

Ryan den Rooijen
Ryan den Rooijen