Ryan den Rooijen

Now Chief Ecommerce Officer; formerly Chief Data Officer.

2021: The Tyranny of Growth Members Public

Amidst the misery of 2020, there was a silver lining for those in ecommerce. As stores around the world closed their doors and furloughed their staff, consumers turned to the Internet to satisfy their cravings. What set this shift apart was that it engaged audiences who had never before shopped

Ryan den Rooijen
Ryan den Rooijen

Hardly Working: Governance Theatre in Digital Transformation Members Public

While some find inspiration in quiet meditation, majestic nature, or beautiful music, this article was inspired by a recent journey through airport security. Bear with my logic, but this reminded me of digital program governance. Who exercises control over investments, who defines gates and dates, and who get to decide

Ryan den Rooijen
Ryan den Rooijen

The Secret Courage of Small Changes Members Public

When you think of having the courage to make a difference, what comes to mind? Tackling an intractable problem, investing sleepless nights in a rush towards your goal, maybe making the impossible happen at the moment suprême? Or do you think of encouraging incremental changes, establishing new routines, and working

Ryan den Rooijen
Ryan den Rooijen

From Data to Commercial: The First 100 Days, Part Two Members Public

It is a truth not universally acknowledged, that people rarely reflect on their first 100 days on the job. Yet despite the temptation to simply plough ahead, it can be valuable looking back. In part one [https://qstar.ai/from-data-to-commercial-the-first-100-days-part-one/], I considered some of the challenges I had faced since

Ryan den Rooijen
Ryan den Rooijen

If You Want Meaningful Change, Hire Challengers Members Public

This article was originally written for Data Leadership Collaborative [https://www.dataleadershipcollaborative.com/data-culture/if-you-want-meaningful-change-hire-challengers] . If You Want Meaningful Change, Hire ChallengersBe brave enough to hire people who will challenge your business. That’s the recruiting advice of Ryan den Rooijen of luxury retailer Chalhoub Group.Data Leadership CollaborativeRyan den

Ryan den Rooijen
Ryan den Rooijen

From Data to Commercial: The First 100 Days, Part One Members Public

Last month, I shared my thoughts [https://qstar.ai/the-data-leaders-solution/https://qstar.ai/the-data-leaders-solution/] on moving from Chief Data Officer to Chief Ecommerce Officer. Now eight weeks in, I have roughly completed half of my first 100 days in the role. While many books have been written on what one

Ryan den Rooijen
Ryan den Rooijen

The Data Leader's Solution Members Public

More than two years ago, I started this blog [https://qstar.ai/have-data-want-impact/] by posing the question: "How can we move from simply having data to using it to deliver positive impact?" As I shared in The Data Leader's Dilemma [https://qstar.ai/the-data-leaders-dilemma/], there is no clear answer. Data

Ryan den Rooijen
Ryan den Rooijen

The Data Leader's Dilemma Members Public

There is a misconception that people working in the field of Data, Analytics, and AI are academic types. This conjures up images of rarified enclaves of computer science minds, debating how to design the optimal model to crack some arbitrary performance benchmark. While it is true that data scientists can

Ryan den Rooijen
Ryan den Rooijen