2022: Focus and Modularity as the Antidote for Volatility Paid Members Public
Nearly two years into the COVID-19 pandemic, we were supposed to have things figured out. How to roll out vaccines, how to return to the office, how to adapt our business models. Yet from new virus variants and inconsistent policy responses to looming market volatility, it does seem like those
2021: The Tyranny of Growth Paid Members Public
Amidst the misery of 2020, there was a silver lining for those in ecommerce. As stores around the world closed their doors and furloughed their staff, consumers turned to the Internet to satisfy their cravings. What set this shift apart was that it engaged audiences who had never before shopped
Hardly Working: Governance Theatre in Digital Transformation Paid Members Public
While some find inspiration in quiet meditation, majestic nature, or beautiful music, this article was inspired by a recent journey through airport security. Bear with my logic, but this reminded me of digital program governance. Who exercises control over investments, who defines gates and dates, and who get to decide
The Secret Courage of Small Changes Paid Members Public
When you think of having the courage to make a difference, what comes to mind? Tackling an intractable problem, investing sleepless nights in a rush towards your goal, maybe making the impossible happen at the moment suprême? Or do you think of encouraging incremental changes, establishing new routines, and working
From Data to Commercial: The First 100 Days, Part Two Paid Members Public
It is a truth not universally acknowledged, that people rarely reflect on their first 100 days on the job. Yet despite the temptation to simply plough ahead, it can be valuable looking back. In part one [https://qstar.ai/from-data-to-commercial-the-first-100-days-part-one/], I considered some of the challenges I had faced since
If You Want Meaningful Change, Hire Challengers Paid Members Public
Organizations that are looking to become truly data driven face two paradoxical challenges when it comes to attracting the right talent. The first of these is that while they need to find candidates that can challenge the business, admitting the current state of affairs publicly could turn off suitable applicants.
From Data to Commercial: The First 100 Days, Part One Paid Members Public
Last month, I shared my thoughts [https://qstar.ai/the-data-leaders-solution/https://qstar.ai/the-data-leaders-solution/] on moving from Chief Data Officer to Chief Ecommerce Officer. Now eight weeks in, I have roughly completed half of my first 100 days in the role. While many books have been written on what one
The Data Leader's Solution Paid Members Public
More than two years ago, I started this blog [https://qstar.ai/have-data-want-impact/] by posing the question: "How can we move from simply having data to using it to deliver positive impact?" As I shared in The Data Leader's Dilemma [https://qstar.ai/the-data-leaders-dilemma/], there is