Artificial Intelligence
Reverse Compression: How Using GenAI Can Make Organisations Less Efficient Paid Members Public
Corporate AI has reached a tipping point, with a majority of organisations now having deployed AI assistants. Some of these have been rolled out as AI tools, others been embedded as features in existing enterprise applications. Vendors in particular have been keen to tout the benefits of this development, exhorting
GenAI's Playbook Paradox Paid Members Public
Most organisations are struggling with generative AI (GenAI) both from a governance as well as an ROI perspective. One example: we have deployed Copilot or ChatGPT, but how is this unlocking greater efficiency? Email summaries do not cut it—particularly when these same tools are also being used to generate
Success with Agentic AI: The Different Requirements Paid Members Public
There is a lot of excitement around Agentic AI at the moment. While agentic sounds a bit intimidating, it is rather straightforward—a program that can autonomously make decisions and execute actions. For example, an agentic system might schedule meetings by understanding calendar conflicts, negotiate appointment times with other participants,
Leadership Leverage: The Key to AI Transformation Paid Members Public
Aristotle once said, "Give me a firm place to stand and a lever, and I can move the Earth." While few chief executives harbour quite such lofty ambitions, the relentless pace of AI innovation is compelling them to contemplate wholesale organisational transformation. For large, complex enterprises, this is
This Holiday Season, Did The Gift of AI Make You Happier? Paid Members Public
In all the excitement around artificial intelligence, we sometimes forget to ask ourselves: are we better off thanks to these AI developments? We are surrounded by technology that should make it easier to connect and create—and still, we are experiencing an "epidemic of loneliness." AI ethics covers
Why We Need an Industry Lens on AI Productivity Paid Members Public
In their 1982 track Industrial Disease, rock band Dire Straits sang about the productivity decline of the British industrial sector and its socioeconomic impact. While the global economy is currently faring better, there are some important questions we should be asking when it comes to productivity. Whether on a personal,
AI Is Fuelling Riots, But It Can Also Help Mitigate Them Paid Members Public
This last week the UK has been rocked by violent riots, spurred by racist rumours propagated through social media algorithms and group messaging. While the causes are different this time round, there are echoes of the 2011 London riots. Back then I lived in North London, and what I saw
A Leader's Guide to Navigating Generative AI Paid Members Public
Are you a technologist? A marketer? An executive? An analyst? Whatever your title, chances are you have a role to play in the adoption of generative AI (GenAI) in your organisation, given the democratised nature of the technology. Bias and trust have been headline discussion topics in this arena, but